{"id":6734,"date":"2022-02-15T16:25:46","date_gmt":"2022-02-15T16:25:46","guid":{"rendered":"https:\/\/puraspecial.com\/?page_id=6734"},"modified":"2022-02-26T16:51:32","modified_gmt":"2022-02-26T16:51:32","slug":"faqs-3","status":"publish","type":"page","link":"https:\/\/puraspecial.com\/en\/faqs-3\/","title":{"rendered":"FAQ&#8217;S"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6734\" class=\"elementor elementor-6734\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dc7f53 elementor-hidden-mobile_extra elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default e-parent\" data-id=\"5dc7f53\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a349bb lakit-col-width-auto-no\" data-id=\"1a349bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2aca9b elementor-widget elementor-widget-heading\" data-id=\"a2aca9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ'S<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62256e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default e-parent\" data-id=\"62256e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cd9abe lakit-col-width-auto-no\" data-id=\"7cd9abe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25003e2 elementor-widget elementor-widget-accordion\" data-id=\"25003e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3871\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3871\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">CAN I ORDER WITHOUT REGISTRATION?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3871\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3871\">Yes. You can purchase and finalize your order as a guest, simply by entering the necessary information during check-out. However, remember that registration has many advantages. Creating a PURA\u00aeSpecial account allows you to check your current and past orders, edit addresses and securely add payment methods, making it easy to check out for future purchases.<\/br><\/br>\n\nSave the contents of your shopping cart for later, although it does not constitute a reservation. The price and availability of products stored in the basket are subject to change and the most recent price for each product will always be displayed.\nEasily view your current order information and order history.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3872\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3872\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">PAYMENT<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3872\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3872\"><p><span style=\"color: #000000;\">Online payment can only be made via:<\/span><\/p><p>&#8211; Cart\u00e3o de cr\u00e9dito VISA, MasterCard<\/p><p><span style=\"color: #000000;\">- ATM<\/span><\/p><p><span style=\"color: #000000;\">- MB WAY<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3873\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3873\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">IS IT SAFE TO PAY WITH A CREDIT CARD?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3873\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3873\"><p><span style=\"color: #000000;\">It is perfectly safe to enter your credit card details in any purchase made on puraspecial.com, as all data will be entered into a Secure Server that encrypts\/encrypts all confidential data relating to your credit card.<\/span><\/p><p><span style=\"color: #000000;\">An element that indicates that you are on a secure website is the existence of a padlock symbol in the upper left corner before the website address. Additionally, you can see that when entering a secure area of \u200b\u200bthe site, the respective URL address will begin with https:\/\/ (S=Secure).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3874\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3874\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">EXCHANGES AND RETURNS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3874\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3874\"><p><span style=\"color: #000000;\">For exchanges and returns, contact our customer support \u2013 <\/span><a href=\"mailto:apoio.cliente@puraspecial.com\">apoio.cliente@puraspecial.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3875\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3875\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">PURCHASE PROCESS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3875\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3875\"><p><b>HOW TO BUY<\/b><\/p><p>Add the package you want to buy to the basket, and when you are ready to finalize your order, click on the basket and follow all the steps, filling in the requested information. You can complete the process as a registered user or, if you prefer, as a guest.<br \/>We remind you that at any time you can modify the details of your order before payment.<br \/>After payment of the order, you will receive a confirmation email.<\/p><p>\u00a0<\/p><p><b>SHOPPING CART<\/b><\/p><p>Adding packages to the shopping cart without completing the purchase process does not constitute a reservation. The price and availability of products stored in the basket are subject to change. You will find the latest price for each product in the basket.<\/p><p><b>PURCHASE CONFIRMATION<\/b><\/p><p>A confirmation email is sent within 30 minutes of making the purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3876\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3876\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I CANNOT FINALIZE MY ORDER, WHAT CAN I DO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3876\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3876\"><p>If you have any questions or difficulties during the purchase process, please contact our Customer Service to help you finalize your order. You can do so via email to <a href=\"mailto:apoio.cliente@puraspecial.com\">apoio.cliente@puraspecial.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3877\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3877\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1024\" height=\"1024\" viewbox=\"0 0 1024 1024\" class=\"lakit-font-icon-svg\" data-icon-name=\"arrows-1_minimal-right\" data-icon-type=\"dlicon\"><path d=\"M265.376 982.624c6.24 6.24 14.432 9.376 22.624 9.376s16.384-3.136 22.624-9.376l448-448c12.512-12.512 12.512-32.736 0-45.248l-448-448c-12.512-12.512-32.736-12.512-45.248 0s-12.512 32.736 0 45.248L690.752 512 265.376 937.376c-12.512 12.512-12.512 32.736 0 45.248z\" fill=\"currentColor\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"splicon icon-arrow-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">ORDER SHIPPING<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3877\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3877\"><p><b>ORDER SHIPPING<\/b><\/p><p>Mainland Portugal<\/p><p><b>SHIPPING METHODS<\/b><\/p><p>Carrier Way<\/p><p><a name=\"_Hlk93909201\"><\/a><b>DELIVERY TIMES<\/b><\/p><p>Mainland Portugal<\/p><p>- Delivery between 9 am and 7 pm on working days. Your order will be delivered within 3 working days from the date of confirmation of payment of the same, unless out of stock.<\/p><p><b>DELIVERY PROCEDURE<\/b><\/p><p><span style=\"color: #000000;\">Receive the order at the address you indicate at the time of purchase.<br \/>Before delivery you will be contacted by the carrier.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ&#8217;S POSSO ENCOMENDAR SEM ME REGISTAR? Sim. Pode comprar e finalizar o seu pedido como convidado, bastando para isso inserir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6734","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/pages\/6734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/comments?post=6734"}],"version-history":[{"count":25,"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/pages\/6734\/revisions"}],"predecessor-version":[{"id":6847,"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/pages\/6734\/revisions\/6847"}],"wp:attachment":[{"href":"https:\/\/puraspecial.com\/en\/wp-json\/wp\/v2\/media?parent=6734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}